2013-2015 : Lecturer, Department of Aviation Business
Aviation Personnel Development Institute, Kasembundit University
2013-2015 : Coordinating Lecturer in the Master of Arts Program
(Aviation Management) Kasembundit University
2016-2021 : Lecturer, Department of Aviation Business
College of Tourism and Hospitality, Sripathum University
2021-Present : Head of Aviation Business Program
College of Tourism and Hospitality, Sripathum University
Year 2016
– The Development Project of Personnel Certification Bodies for Occupational
Standards to Comply with International Standard ( ISO / IEC 17024) by TPQI
– The training program on Assessment Technique by TPQI
Year 2017
– Dangerous Good Regulation – Initial by IATA
– The Development Project of Personnel Certification Bodies for Occupational Standards to Comply with International Standard ( ISO / IEC 17024) by TPQI
– Air Travel Companion for the Disabled by Rangsit University
– Self-makeup course to enhance your personality by MTI
Year 2018
– The 9 th TCU International e – learning Conference 2018 MOOCs and Beyond by TCU
– Project – Based Learning Techniques by Quat.
– Train the Trainer for Aviation Personnel by Dhurakij Pundit University
– Qualitative Research by SME Bank
– Professional internship project for aviation business experience with MALDIVIAN AIRLINE
Year 2019
– Pearson’s course topic: Assignment Base Training
Year 2020
– Service Excellence Course by Thai Aviation Careers
– COVID-19 and Epidemiology by Kasetsart University
Year 2021
– Aviation Law Fundamental by IATA 3rd Edition
– Fundamental Presentation and Media creation with CANVA for Online Teaching by Sripatum University
– Fundamental Online Quiz with Google From for Online Teaching by Sripatum University
– Fundamental Online Video Editing with Flexclip for Online Teaching by Sripatum University
– Fundamental Online Collaborative Tool with PADLET for Online Teaching by Sripatum University
– Fundamental Open Education Resources ( OER ) for Online Teaching by Sripatum University
– Fundamental Video on Demand ( VDO ) Creation with Vidyard and Loom for Online Teaching by Sripatum University
Former Country Manager for Thailand, Jet Airways (India), whose tenure ended in October 2010. Prior to joining Jet Airways, Luckana was Sales Manager for Thailand and Cambodia for KLM Royal Dutch Airlines and Senior Manager – Marketing and Corporate Communications for Erawan Group Public Company Limited, a leading hotel and resort investor in Thailand. Notable hotel chains in Thailand include Grand Hyatt Erawan and JW Morriott Bangkok, where she was responsible for marketing communications, overseeing corporate image promotion, CSR activities and building good relations with the public.
Master’s degree: MBA (Management)
Queensland University of Technology,Australia
Bachelor’s Degree: B.Ed. (Business Studies)
Srinakharinwirot University
– Advanced English training organized by Thai Airways International Public Company Limited
– Wine and food knowledge training (cooking term) organized by Thai Airways International Public Company Limited.
– Personality and dress training organized by Thai Airways International Public Company Limited.
– Training in business class and first class service organized by Thai Airways International Public Company Limited.
– Advanced service training for New Business Class and First Class
– Attended training on “Basic Passenger Handling (Ground Service)” and received a certificate.
– Attended a training course with Cambridge University Press on the topic of “Connecting Language and Life”
1983- 1985 : Curator, Siam Society, Asoke Soi
2012-2013 : Lecturer, Department of Aviation Business, Kasembundit University
2013-2014 : Special lecturer in English at the government agency Ministry of Labor.
2016 : Special lecturer teaching Wine testing in English to 3rd year students at Panyapiwat Institute of Management.
2016 : Special lecturer teaching English language courses to students in the Aviation Business Program, Kamphaeng Saen Kasetsart University.
2017 : Lecturer of English Camp Project, Suan Sunandha Rajabhat University
2017: Lecturer, Department of English, Rajabhat Phranakhon University on “Workshop to develop the personality of modern English teachers”
1985-2019 : Cabin attendant in business class and first class, Thai Airways International Public Company Limited
2018-2019 : Special Lecturer in English, Rajabhat Suan Dusit University
– Topic: Awareness and Understanding of Flight Attendants on Cultural Differences of Passenger: Awareness and Understanding of Flight Attendants
– Topic: A Study of English Conditional Sentence Achievement of Grade 10 Students Using 4 MAT Approach
Master’s Degree: M.B.A. (Service Management)
Suan Dusit University, 2010
Bachelor’s Degree: B.Sc. (Anthropology)
Silpakorn University, 1982
– Attended an audience with Her Royal Highness Princess Maha Chakri Sirindhorn during her visit to Beijing, China in October 1992.
– Attended an audience with Her Royal Highness Princess Bajrakitiyabha during her visit to London, United Kingdom in July 1997.
– Attended an audience with His Majesty King George Tupou V, King of Tonga, during his visit to Thailand in May 2010.
Teacher Natda Thipchanta graduated with a Bachelor’s degree in Aviation Business from the Faculty of
Bachelor of Arts, Kasembundit University and completed a Master’s degree in Aviation Management, Aviation Personnel Development Institute, Kasembundit University. In terms of work, he has experience in the aviation industry in passenger service, customer service, air cargo, duty-free zone office, Suvarnabhumi Airport cargo warehouse under Airports of Thailand Public Company Limited for 3 years. Later, he held the position of a regular lecturer in the program and a lecturer in the aviation business program, Aviation Personnel Development Institute, Kasembundit University, with 7 years of experience. He was also appointed as a lecturer in the academic cooperation program, Aviation Business Study Plan with Debsirin Romklao School.
– ISO/IEC17024:2012 International Auditor course under The Development Project of Personnel Certification Bodies for Occupational Standards to Comply with International Standard (ISO/IEC 17024) by TPQI
– The Rules and Regulations Establishment on Personnel Certification Based on Occupational Standards Course under The Development Project of Personnel Certification Bodies for Occupational Standards to Comply with International Standard (ISO/IEC 17024) by TPQI
– Documentation and Data Control Technique
– Safety Management System in the Aviation Industry By Civil Aviation Training Center
– Introduction to Microsoft Stream by Office of Online Education
– Introduction to LOOM for Education by Office of Online Education
– First aid and resuscitation according to the life-saving standards of Chula Rat Hospital Group.
– Training workshop on curriculum design based on Outcome Based Education Curriculum Design
– Training project to provide knowledge and understanding of quality assurance on the topic of “AUN-QA (ASEAN University Network Quality Assurance) Education Quality Assurance Criteria”
– Training on research questions and innovations in SDGs and BCGs that appeal to external funding sources
– Seminar on PDPA Data Protection for Private Educational Organizations
– Seminar project “Share and Learn in the style of professional teachers in the new way of life”
– Training in in-depth techniques for preparing and submitting research manuscripts for publication in national and international academic journals.
Research results 2019: 2nd National Academic Conference and Research Presentation, Rajanakarn Academic City
Satisfaction with Safety Training of Flight Attendants, Case Study of Bangkok Airways Public Company Limited
Research work 2018: 11th NATIONAL ACADEMIC CONFERENCE OF 2019 “Professional Management in Disruptive World”
Motivation for work performance of operational staff of Thai AirAsia
Research results 2017: 9th National Academic Conference, Nakhon Pathom Rajabhat University
Service quality affecting domestic passenger satisfaction: A case study of Thai outbound passengers at Don Mueang Airport
Master’s Degree: M.A. (Aviation Management),
Kasembundit University
Bachelor’s Degree: B.A. (Aviation Business)
Kasembundit University
Ms. Phanida Rakklin graduated with a bachelor’s degree in Tourism Management from Burapha University and a master’s degree in Aviation Management (First Class Honors) from the Aviation Personnel Development Institute, Kasetsart University.
Over 10 years of experience and expertise in the aviation industry with Qatar Airways, World 5 Star Airlines in In-Flight Operations and In-flight Service and In-Flight Emergency as Cabin Attendant, Cabin Senior and Cabin Services Director.
Teaching experience as a part-time lecturer and guest speaker at many educational institutions such as Business English Department, Thammasat University, Burapha University International College, Burapha University Faculty of Business Administration, Burapha University, Institute of Aeronautics and Astronautics, Rajamangala University of Technology Tawan-ok. Expertise in the subjects In-flight Operations and Service, Service Psychology and Consumer Behavior in Aviation Industry, Safety for inflight Operation, Interpersonal skill and Anger Management, Cultural Intelligence Program, Communication in Airlines business and Personality Development.
Currently, he is a lecturer in the Department of Aviation Business, College of Tourism and Hospitality, Sripatum University.
2010-2012 : Cabin Attendant (Economy class Crew)
2012-2014 : Cabin Attendant (First & Business Class Crew)
2014-2018 : Cabin Senior (Inflight Purser)
2018-2020 : Cabin Services Director (Inflight Manager)
2022-Present : Lecturer, Department of Aviation Business
College of Tourism and Hospitality, Sripathum University
– Completion training course of Premium Service Excellence Program, Enhancing the 5-star Service and Reviewing the First Class, Business Class and Economy Service Processes.
– Completion training course of English for In-flight Services.
– Completion training course of Airline Catering Operation and Services.
– Completion training course of Practicum in Airline Catering Operation and Services.
– Completion training course of Service Psychology and Consumer Behavior in Aviation Industry.
– Completion training course of Responsible Service Of Alcohol.
– Completion training course of Leadership Excellence Program.
– Completion training course of Senior Leadership Excellence Program.
– Completion training course of Cultural Intelligence Program.
– Completion training course of Service Psychology and Cross-Cultural Communication.
– Completion training course of Pinky Make up ” French Make up technique” 2023
– Completion for Cabin Services, First Aids (Fully trained in CPR and AED) Safety & Emergency Procedures held in Doha, Qatar.
– Completed training course of Safety and Emergency procedures, Fully trained for fire fighting
Training on the following aircraft in accordance with QCAA approved syllabus; B777,B787,A319,A320,A321,A330,A340 and A350.
– Completed training course of Safety Management System and Aviation Security Course for Cabin Crew conducted by Qatar Aeronautical College.
– Completion the Qatar Civil Aviation Authorityapproved Dangerous Goods Awareness
– Course for Cabin Crew conducted by Qatar Aeronautical College.
– Completion for Air Restraint Training held in Doha, Qatar.
– Attendance for Safety and Emergency Procedures Practical wet ditching drill held at the Emirates Aviation College Crew Training Centre.
– Completion training course of System Management System – SMS and Human Factor – HF by EASA
– Completion the Oneworld Introduction Course held in Doha, Qatar.
– Completion the Cabin Crew Oneworld Assessment Course held in Doha, Qatar.
– Completion training course of Crew Resource Management (CRM)
– Completion training course of Safety Management System (SMS) For aerodrom Operation 2023 from GATC Thailand.
– Achievement for Compleating the AirAsia Academy’s Course Safety Corse from February 27, 2023 At Air Asia Aviation Academy, Bangkok Thailand.
2023 Jakkawat Laphet, Waraphon Klinsreesuk, Panida Rakklin, Saranyoo Lertnuwat, Tharit
Pollasan.(2023) “Environmental Innovations in the Aviation Industry During the COVID-19
Pandemic”. International Journal of Sociologies and Anthropologies Science Reviews+
IJSASR+2774-0366 +DR.KEN Institute of Academic Development and Promotion.
28 MARCH 2023. 3(2): p.139-146. ISSN: 2774-0366.
Master’s Degree: M.A. (Aviation Management), (First Class Honors)
Kasembundit University, 2022
Bachelor’s Degree: B.B.A. (Tourism Management),
Burapha University, 2010
School of Digital Media
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